You should receive an order confirmation email shortly after completing your purchase on our website. If you haven’t seen it yet, here are some steps to help resolve the issue:
Check Your Email Settings
- Spam or Junk Folder: Confirmation emails can sometimes end up in these folders. Please check there first.
- Promotions or Updates Tab: If you’re using Gmail, check your 'Promotions' or 'Updates' tab as the email might have been sorted there.
- Email Address Accuracy: Double-check the email address you provided at checkout to ensure there are no typos.
Payment Verification
- Processing Delays: Occasionally, payment verification may take a little extra time, especially if there’s a mismatch with your bank information. If there’s an issue, we’ll contact you via email to resolve it.
- Check Your Bank Statement: If the charge appears on your bank statement, this confirms your order was processed, even if the email hasn’t reached you yet.
What to Do Next
If you’ve checked the above and still can’t find your confirmation:
- Contact Us Directly: Email us at hey@bodyandbra.com, and include details like the name or email address you used during checkout.
- Monitor for Delays: During busy periods or special promotions, confirmation emails may take longer to arrive due to high website traffic.
Still Have Questions?
We’re here to help! Reach out to us anytime at hey@bodyandbra.com. Thank you for shopping with Body & Bra—we’re committed to making your experience as smooth as possible.
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