At Body & Bra, we understand that sometimes plans change, and you may need to cancel an order. Due to our streamlined fulfillment process, cancellations are only possible within a limited timeframe.
You Have a Limited Window to Cancel Your Order
Before Dispatch
Orders may be canceled only before they are dispatched. If you wish to cancel, contact our customer support team immediately at hey@bodyandbra.com with your order number. If successful, you will receive a confirmation email, and your refund will be processed according to our refund policy.
After Dispatch
Once your order has been dispatched, it cannot be canceled. However, you can initiate a return or exchange once the item is delivered, subject to our Return Policy.
How to Cancel an Order
- Act Quickly: Our automated system processes orders rapidly. To increase the chances of cancellation, contact us within 1 hour of placing your order.
- Provide Order Details: Include your order number and the reason for cancellation in your email to help us process your request efficiently.
What If My Order Has Already Shipped?
If your order has already been dispatched:
- Cancellation Is Not Possible: Unfortunately, cancellations cannot be made once your package is in transit.
- Returns or Exchanges: Once your order arrives, you can follow our return or exchange process to ensure your satisfaction.
Important Notes
- There are no fees for successful cancellations made within the allowed timeframe.
- Certain items may not be eligible for return due to hygiene or other restrictions.
Need Assistance?
If you have any questions about cancellations or need help with your order, don’t hesitate to reach out to our support team at hey@bodyandbra.com
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